Terms & Conditions
Thanks for shopping with The Sweetest Taboo Bakery Delivery! Based on the nature of this business and products (FOOD-DELIVERY ONLY & MADE-TO-ORDER) these reads as follow:
CHANGES AFTER INVOICE IS PAID
ANY changes to your order or delivery, contact us IMMEDIATELY:
•Accurate delivery address and recipient information is provided.
•Recipient or an authorized person will be available and present, the ENTIRE delivery timeframe established.
•Desserts will NOT be left unattended, for ANY reason. Unavailable recipient/authorized person upon driver’s arrival is a NON-DELIVERY (no refund).
COOKIES SHIPMENTS (Shipping Seasons Fall-Winter)
•Processed within 24-48 hours of payment receipt.
•Mailed MONDAY-THURSDAY, USPS Priority Mail 2-3 Days (following mailing date).
•Shipped to: USA States
•USPS is responsible for Transit & Handling of your order.
ANY questions or concerns after shipping related to:
•Delivery, Rescheduling or Pick-Up
•Damaged Goods Reporting
•Refund Request (due to damaged goods, lost package etc.)
Contact USPS DIRECTLY at: USPS.COM or 1-800-275-8777.
Changes to order or delivery PRIOR to shipping, must be submitted in WRITING to firstname.lastname@example.org Fee(s) must be reconciled PRIOR to shipping. ANY discrepancy in order accuracy, please email us as well INCLUDE photo.
CHANGES TO ORDER OR DELIVERY
Changes LESSER than 24 hours notice, MINIMUM $20 Change Fee:
•Changes to date, time, address and/or redelivery
•Changing dessert category, flavor or design
Changes to order or delivery, must be submitted in WRITING to email@example.com Fee(s) must be reconciled PRIOR to delivery.
•Cancellation by client/recipient varying when, once purchase and/or labor is performed, NO refund will be rendered. Cancellation request, must be submitted in WRITING to firstname.lastname@example.org
FILING COMPLAINT OR REQUESTING A REFUND
•You may request a refund for: Dessert quality dissatisfaction or order discrepancy from detailed instructions provided in writing by client when order was placed/updated.
•Deliveries PRIOR to 3PM: You have until 8PM (end of business day), day of delivery to request a refund. Deliveries 3PM or later: You have until 9AM (beginning of next day) to request a refund.
•You will not receive a refund for “sweetness” or NON-SPECIFIED preference(s) of yet not limited to: decoration(s), batter flavor, icing flavor/texture, food-allergy, color, height etc. that did not meet expectations, that were not disclosed in writing to apply/omit.
•No refund will be rendered for tampered or neglected desserts by recipient(s).
•Complaint and/or refund requests, must be submitted in WRITING to email@example.com to be reviewed and addressed:
PHOTO(S) for design discrepancy, external damage OR flavor discrepancy.
VIDEO of UNCONSUMED dessert(s) (less than 1/2) for complaint of internal texture dissatisfaction.
NOTE: Dissatisfaction does NOT constitute as DIFFERENT than accustomed to. Dissatisfaction e.g. DRY/HARD, unpleasant FLAVOR etc. This is s MADE-TO-ORDER business, there is/was NO reason why you could not request how you like your dessert.
•ZERO TOLERANCE for “Buyers Remorse” or Scams!!
•If your refund is approved, we will initiate a refund to your original method of payment.
•You will receive the credit within a certain amount of days, depending on your card issuer’s policy.
The Sweetest Taboo Bakery Delivery LLC